Radu Ciocan
Customer Operation Executive with world-class results in multi-cultural Customer Experience and Digital transformation programs for market leading multi-national telecommunication companies.
Respected, visionary, executive leadership professional and business consultant with over 25 years’ experience.
Highly-accomplished customer operations executive, experienced in managing multi-national sales and customer service operations across Western and Eastern Europe, Middle East, North Africa and SE Asia.
A persuasive, multilingual (English, German, French, Romanian), articulate professional able to engage stakeholders and staff at all levels of business and across many cultures to generate project buy-in and manage change throughout the organisation.
Possesses a unique combination of cutting-edge Customer Management experience combined with a comprehensive IT background, delivering consistently above expectations.
My Services as Interim Manager
Interim Management
- Interim Customer Service Management
- Interim Customer Experience Management
- Transformation Program Management
- Advisory Customer Service/Experience Manager
Business Fluent in
- English
- German
- French
- Romanian
References
30 years management experience:
- VP Customer Service Europe at Deutsche Telekom
- Group Director Customer Experience and Customer Service at Ooredoo MENA and Asia
- VP Customer Experience at INWI Morocco
- VP Customer Service at T-Mobile Austria
- Director operations tele-ring outsourcing in Romania
- Manager Customer Experience Transformation at Watania
- Director Customer Service at HRS Germany
- Head of IT Architecture at T-Mobile International
- Manager IT Strategy & Architecture at Cap Gemini Telco